Revised Date: August 4, 2026
Return Window and Eligibility
Regularly stocked products may be returned within 14 calendar days after carrier tracking confirms delivery.
Return eligibility depends on the product type, reason for the return, product condition, and compliance with this Return and Refund Policy.
Customers must contact sales@serialshield3d.com before returning a product. Include the order number, product being returned, and reason for the return.
Do not send a product back until Serial Shield 3D™ provides return instructions. Unauthorized returns may be delayed or refused.
Nothing in this policy limits any consumer right or remedy that applicable law does not permit us to exclude.
Regularly Stocked Products
An eligible regularly stocked product may be returned for a refund or exchanged for the same product when it remains stocked and available.
An exchange is not guaranteed until the returned product has been received, inspected, and approved. If the requested replacement is unavailable, Serial Shield 3D™ will issue the applicable refund instead.
For an ordinary return, the product must be returned in substantially the same condition in which it was received, with all included pieces, hardware, protective components, and accessories.
Opening the package to reasonably inspect the product does not by itself make the product ineligible for return.
Products damaged through misuse, improper assembly, unauthorized modification, excessive force, neglect, or use outside their stated purpose are not eligible for an ordinary return.
Custom-Made and Customized Products
Custom-made, personalized, modified, made-to-order, and customized products are final sale.
These products cannot be returned or exchanged because of a change of mind, an incorrect customer-provided measurement, dissatisfaction with an approved specification, or another reason unrelated to a verified defect or Serial Shield 3D™ error.
This includes products manufactured or modified using customer-provided files, measurements, dimensions, instructions, designs, or approved custom-project specifications.
Selecting a standard option offered for a regularly stocked product does not make it custom unless the listing, quote, or project approval clearly identifies it as custom-made, customized, personalized, modified, or made to order.
Final-sale status does not apply when Serial Shield 3D™ sends the wrong product, fails to follow the approved specifications, provides a product with a verified production defect, or when the product is damaged during shipping. Those problems will be handled under this policy, the Shipping Policy, and applicable law.
Defective, Incorrect, or Shipping-Damaged Products
Inspect the product promptly after delivery.
Report a suspected defect, incorrect product, missing component, production error, or shipping damage to sales@serialshield3d.com as soon as reasonably possible.
Include the order number, a description of the problem, and clear photographs showing the product, packaging, shipping label, and reported defect or damage when reasonably possible.
Serial Shield 3D™ may request additional information or require the product to be returned for inspection before approving a remedy.
When the reported problem is verified, Serial Shield 3D™ will pay the approved return-shipping cost when a return is required. We may provide a prepaid return label or another approved return method.
Depending on the product, reported problem, available stock, and applicable law, Serial Shield 3D™ will provide an appropriate correction, repair, replacement, exchange, refund, or other required remedy.
Custom products remain eligible for an appropriate remedy when a verified production defect, Serial Shield 3D™ error, or shipping damage is involved.
Return Authorization and Instructions
A return request for a regularly stocked product must be submitted within 14 calendar days after carrier tracking confirms delivery.
Contact sales@serialshield3d.com with the order number, product being returned, and reason for the return. Serial Shield 3D™ will review the request and provide return instructions when the product appears eligible.
Return authorization does not guarantee a refund or exchange. The returned product must be received and inspected before final approval.
The product must be shipped according to the provided instructions and within any reasonable deadline stated in the return authorization. Failure to follow the return instructions may delay processing or make an ordinary return ineligible.
Return Shipping and Packaging
Customers are responsible for return-shipping costs when returning a regularly stocked product because of a change of mind, preference, or another reason unrelated to a verified defect or Serial Shield 3D™ error.
If an order received free standard shipping by meeting the $75 merchandise threshold and only part of that order is returned for a change of mind, preference, or similar customer-directed reason, the partial return must be approved by Serial Shield 3D™.
If the retained merchandise falls below the $75 free-shipping threshold, the standard shipping charge that would have applied when the order was originally placed will be deducted from the approved refund.
Any order-level, quantity, bundle, promotional, or threshold discount that no longer applies after the partial return will be recalculated. The amount of any invalidated discount may be deducted from the approved refund. Discounts already reflected in the amount paid for the returned products will not be deducted twice.
These deductions are separate from the customer’s responsibility for the cost of shipping the returned products to Serial Shield 3D™.
Shipping and discount deductions do not apply when the return results from a verified defect, incorrect product, missing component, production error, shipping damage, or another Serial Shield 3D™ error.
When a return is required because of a verified defect, incorrect product, missing component, production error, shipping damage, or another Serial Shield 3D™ error, Serial Shield 3D™ will pay the approved standard return-shipping cost. We may provide a prepaid return label or another approved return method.
Products must be packed securely to prevent damage during return transportation. Include all pieces, hardware, protective components, and accessories supplied with the returned products.
Use a shipping service that provides tracking. Keep the tracking number and shipping receipt until the return has been completed.
Do not send a return postage due, collect on delivery, or through an unapproved expedited service. Serial Shield 3D™ is not responsible for unauthorized or unnecessary shipping charges.
Return Inspection and Condition
Serial Shield 3D™ will inspect the returned product after it is received.
An ordinary return must be in substantially the same condition in which it was delivered. Reasonable opening and inspection are permitted, but the product must not show damage caused by use, improper assembly, excessive force, neglect, unauthorized modification, or inadequate return packaging.
All included pieces, hardware, protective components, and accessories must be returned. A return may be refused if required components are missing or the product no longer meets the eligibility requirements stated in this policy.
Remove all currency, coins, cards, collectibles, documents, and personal property before returning a holder, display, frame, stand, or other product. Serial Shield 3D™ cannot guarantee the recovery of property accidentally included with a return.
If a return is not approved after inspection, Serial Shield 3D™ will contact the customer and explain the reason.
Refunds and Exchanges
Approved refunds will be based on the amount actually paid for the returned product after discounts, together with any applicable refundable sales tax.
Separately charged original shipping costs are nonrefundable on a change-of-mind return. Original standard shipping will be refunded when required because Serial Shield 3D™ sent an incorrect product or provided a product with a verified defect or production error.
Refunds will be issued to the original payment method whenever reasonably possible. After Serial Shield 3D™ processes the refund, the time required for the credit to appear is controlled by the payment provider or financial institution.
An eligible regularly stocked product may be exchanged for the same product when it remains available. If it is unavailable, the applicable refund will be issued instead.
For a change-of-mind exchange, the customer is responsible for return shipping and any disclosed shipping charge required to send the replacement. Serial Shield 3D™ will pay approved standard shipping for an exchange involving a verified defect or our error.
Order Cancellations
Contact sales@serialshield3d.com immediately to request cancellation of an order that has not shipped.
Cancellation requests are not guaranteed after an order has entered processing or a shipping label has been created.
If a regularly stocked order is canceled before shipment, Serial Shield 3D™ will refund the amount paid for the canceled products and any applicable shipping charge.
If the order has already shipped, it must be handled under the return requirements stated in this policy.
Custom-made, customized, personalized, modified, and made-to-order products may be canceled only as permitted by the accepted custom-project quote, approved specifications, and Terms and Conditions. Amounts covering completed design work, ordered materials, or manufacturing already performed may be nonrefundable when disclosed in the accepted project terms and permitted by applicable law.
Refused, Undeliverable, and Unauthorized Returns
Refusing delivery or allowing a package to become unclaimed or undeliverable does not automatically create an approved return, cancellation, refund, or exchange.
Packages returned because of an incorrect customer-provided address, refusal, failure to claim the package, or another circumstance outside the reasonable control of Serial Shield 3D™ will be handled under this policy and the Shipping Policy.
For eligible regularly stocked products, any approved refund will be determined after the returned package is received and inspected. Separately charged shipping and any required reshipping costs remain the customer’s responsibility when the return was not caused by a Serial Shield 3D™ error.
Custom-made, customized, personalized, modified, and made-to-order products remain final sale when refused, unclaimed, or returned as undeliverable unless the problem resulted from a verified defect, shipping damage, or Serial Shield 3D™ error.
Products sent back without authorization or contrary to the provided return instructions may experience delayed processing or may be refused when permitted by applicable law.
Return Fraud and Policy Abuse
Serial Shield 3D™ may deny a return, refund, or exchange involving materially false information, product substitution, intentional damage, altered evidence, missing merchandise, abuse of the return process, or another fraudulent act.
The product returned must be the same product originally supplied by Serial Shield 3D™. Serial numbers, identifying characteristics, photographs, order records, and shipping information may be compared when investigating a return.
Serial Shield 3D™ may preserve relevant records and report suspected fraud, theft, mail fraud, or payment fraud to the payment provider, shipping carrier, marketplace, insurer, or appropriate authorities.
Customers should contact sales@serialshield3d.com promptly if they believe a transaction or refund was processed incorrectly. Nothing in this section prevents a customer from making a lawful, good-faith payment dispute or exercising a right provided by applicable law.
Policy Changes and Contact Information
Serial Shield 3D™ may update this Return and Refund Policy when its products, business practices, payment services, shipping procedures, or legal obligations change.
The Return and Refund Policy in effect when an order is placed governs that transaction. A later policy change will not alter an already accepted order unless required by applicable law or agreed to in writing.
Questions about return eligibility, defects, exchanges, refunds, or an existing return request may be sent to:
D.D Collectables LLC
Doing business as Serial Shield 3D™
San Antonio, Texas