Revision date: August 4, 2026
Where We Ship
Serial Shield 3D™ ships only to eligible addresses within the contiguous 48 United States.
We do not ship internationally or to Alaska, Hawaii, United States territories, APO, FPO, or DPO addresses.
We do not ship to package-forwarding, mail-forwarding, freight-forwarding, reshipping, or export-forwarding services. Orders placed using an ineligible or prohibited shipping address may be canceled and refunded.
Processing Time
Regularly stocked products are normally processed for shipment within one business day after the order and payment are accepted.
Business days are Monday through Friday. Saturdays and Sundays do not count toward the one-business-day processing period. USPS holidays, business closures, payment-review delays, and address-verification issues may delay carrier acceptance.
Processing time is separate from carrier transit time and begins after payment has been successfully authorized and the order has been accepted.
The one-business-day processing period does not apply to custom-made, personalized, modified, or made-to-order products. Custom-project production times will be stated in the applicable quote or project approval.
If Serial Shield 3D™ cannot ship an order within the promised processing period, we will provide any delay notice, cancellation option, or refund required by applicable law.
Shipping Rates and Free Shipping
Regularly stocked products are charged the flat shipping rate displayed during checkout.
Orders qualifying for the $75 free-shipping threshold receive free standard shipping on regularly stocked products. Eligibility is determined by the qualifying merchandise subtotal displayed during checkout after discounts and before taxes.
Custom-made, personalized, modified, and made-to-order products do not qualify for the regularly stocked product flat-rate or free-shipping offer unless expressly stated in the custom quote.
Shipping for a custom order is calculated when the completed order has been packaged, measured, and weighed. The applicable shipping charge is charged when the custom order is ready to ship and must be paid before the order is released to the carrier.
Shipping Methods and Upgrade Requests
USPS Ground Advantage® is the standard shipping service used by Serial Shield 3D™ unless another service is expressly stated in the product listing, checkout information, or custom-project quote.
Carrier delivery estimates begin after USPS accepts the package. Processing time and estimated transit time are separate. Carrier estimates are not guaranteed delivery dates unless a guaranteed service has been purchased and expressly confirmed.
Customers wanting Priority Mail, expedited delivery, additional insurance, signature confirmation, or another available shipping service must contact sales@serialshield3d.com for availability and pricing before the order ships.
Any additional charge for an upgraded or requested shipping service must be paid before shipment. Shipping-method changes cannot be guaranteed after an order has entered processing or a shipping label has been created.
Tracking and Delivery Estimates
Tracking information will be sent to the email address associated with the order when it becomes available.
Creating a shipping label does not mean USPS has received the package. Tracking may not update until the package is accepted or processed by USPS, and some tracking events may be delayed or skipped.
Delivery dates displayed during checkout, in tracking information, or by USPS are estimates unless a guaranteed service was purchased and expressly confirmed. Processing time is separate from carrier transit time.
Serial Shield 3D™ cannot guarantee a carrier’s estimated delivery date or prevent delays caused by weather, transportation disruptions, service interruptions, holidays, or other events outside our reasonable control.
Shipping Addresses and Address Changes
Customers are responsible for providing a complete and accurate shipping address during checkout. Review the recipient’s name, street address, apartment or unit number, city, state, and ZIP Code before submitting the order.
Serial Shield 3D™ will ship to the address recorded on the accepted order. Contact sales@serialshield3d.com immediately if an address correction is needed.
Address changes cannot be guaranteed after an order has entered processing or a shipping label has been created. For security and fraud-prevention purposes, we may cancel and refund an order so the customer can place a new order using the correct address.
Serial Shield 3D™ is not responsible for delays, additional charges, or failed delivery resulting from inaccurate or incomplete customer-provided address information, subject to applicable law.
Orders addressed to a package-forwarding, mail-forwarding, freight-forwarding, reshipping, or export-forwarding service may be canceled.
Delayed, Missing, or Delivered-Not-Received Packages
A delayed tracking update or missed estimated delivery date does not automatically mean a package is permanently lost.
If tracking has not updated for an unusual period or the package has not arrived within the carrier’s estimated delivery period, contact sales@serialshield3d.com with the order number. Serial Shield 3D™ will review the tracking information and may initiate a USPS service request, Missing Mail Search, or insurance claim when the shipment becomes eligible.
If tracking states that the package was delivered but it cannot be located, check the delivery area, mailbox, household members, and the address shown on the order before contacting us. Report the problem promptly so the tracking and delivery circumstances can be investigated.
Customers must reasonably cooperate with requests for information needed to investigate the shipment or complete a carrier claim. When a package is verified as lost, Serial Shield 3D™ will provide a replacement, refund, or other appropriate remedy under the applicable order terms and applicable law.
Damaged Shipments
Inspect the package and product promptly after delivery. Report visible shipping damage, missing contents, or concealed damage to sales@serialshield3d.com. Include the order number, a description of the problem, and clear photographs of the product, shipping container, shipping label, internal packaging, and damage when reasonably possible.
Keep the damaged product, shipping container, wrapping, packaging, and all contents until Serial Shield 3D™ confirms that they may be discarded. USPS may require these materials to be presented for inspection. Do not return or reship a damaged product unless we provide instructions.
Serial Shield 3D™ may request additional documentation or reasonable cooperation needed to investigate the damage and submit a carrier claim.
Verified transit damage is handled as a shipping claim and is separate from a general return request. Custom products remain final sale for ordinary returns, but verified transit damage will be addressed through an appropriate repair, replacement, refund, or other remedy required by the accepted order terms and applicable law.
Shipping Insurance and Signature Services
USPS Ground Advantage® includes limited carrier insurance subject to USPS eligibility requirements, exclusions, documentation requirements, and claim limits in effect when the shipping label is purchased.
Additional insurance, Signature Confirmation™, or another available delivery safeguard may be requested by contacting sales@serialshield3d.com before shipment. Availability and any additional charge must be confirmed and paid before the order ships.
Serial Shield 3D™ may require additional insurance, a delivery signature, or another reasonable safeguard based on the order’s value, destination, fraud risk, or other shipping circumstances. Any customer-paid charge will be disclosed during checkout, in the custom-project quote, or before shipment.
Insurance does not guarantee that USPS will approve a claim or reimburse the full retail price of an order. Carrier claim decisions do not eliminate any customer right or remedy provided by the accepted order terms or applicable law.
Customers must reasonably cooperate with requests for photographs, proof of damage, written statements, packaging, or other information required to investigate a shipment or submit a carrier claim.
Combined and Split Shipments
Serial Shield 3D™ may combine separately placed orders shipping to the same customer and address when doing so is practical and will not delay or endanger the products.
Separate orders remain separate transactions. Combining packages does not retroactively change the shipping charge, discount, or free-shipping eligibility accepted during checkout.
An order may be divided among multiple packages when necessary because of product size, availability, packaging requirements, or shipping safety. Separate tracking information may be issued for each package.
Customers will not be charged additional shipping solely because Serial Shield 3D™ chooses to divide an accepted order into multiple packages. Additional charges may apply when the customer requests an upgraded service, address correction, or reshipment.
Undeliverable, Refused, and Returned-to-Sender Packages
A package may be returned to Serial Shield 3D™ because of an inaccurate or incomplete address, an unclaimed shipment, a refused delivery, an unavailable recipient, an address-forwarding problem, or another delivery issue.
A package marked “returned to sender” is not automatically treated as an approved product return or order cancellation.
If the package is returned because of an error by Serial Shield 3D™, we will correct the error and reship the order without an additional standard-shipping charge.
If the package is returned because of customer-provided address information, refusal, failure to claim the package, or another circumstance outside our control, the customer must provide a valid eligible address and pay any required reshipping charge before the package is sent again.
If a regularly stocked product is not reshipped, any return or refund eligibility will be determined under the Return and Refund Policy in effect when the order was placed. Separately charged original shipping costs are nonrefundable unless required by law or the return resulted from our error.
Custom-made, personalized, modified, and made-to-order products remain final sale when returned as undeliverable, refused, or unclaimed unless the return resulted from a verified defect or production error caused by Serial Shield 3D™. We will contact the customer with instructions and any required reshipping charge.
Policy Changes and Contact Information
Serial Shield 3D™ may update this Shipping Policy when its shipping services, rates, carriers, business practices, or legal obligations change.
The Shipping Policy in effect when an order is placed governs that shipment. Later changes will not alter an already accepted order unless required by law or agreed to in writing.
Questions about shipping, delivery options, address eligibility, custom-order shipping charges, or an existing shipment may be sent to:
D.D Collectables LLC
Doing business as Serial Shield 3D™
San Antonio, Texas